A few days ago, I learned that my beloved judo teacher, Sensei (Master) Keiko Fukuda, was awarded her 10th degree black belt. At age 98, she is the only woman in the world to ever receive this honor. Her promotion reminded me of many of the leadrship lessons I leanred from judo that I still use today, years after I left the sport.
What is the #1 thing that creates loyal customers? It’s the social construct of reciprocity. Reciprocity is one of those social norms we live by. No matter where we come from, we feel obligated to return a favor. But, how can this concept work for volunteer programs?
If you’ve been involved in volunteer management for any length of time, you’ve inevitably come across people who just don’t get it. They either view volunteers as widgets who can be automatically plugged in to shore up the organizational need du jour, or they think volunteers are too much hassle to be worth it. If the decision makers in your organization feel this way, you’re not likely to get the support you need.
We assume that volunteer programs enhance the capacity of nonprofit organizations by supplementing and extending the work of paid staff. But by how much? Maybe it’s time for us to get down to the business of calculating our volunteer program ROI.
In the midst of scandals and declining trust, businesses are increasingly concerned with maintaining a positive brand reputation in the public eye. This represents a potential windfall for nonprofits who are looking to leverage needed resources from the business community, including volunteer support. So, what does buisness want?
Investing in nonprofit leadership development seems like a luxury nowadays, but is it? Does it make sense to invest in proactively developing team leadership skills? Or should we continue to let folks learn through endless trial and error, just like those of us who’ve been around for a while did? Do we have the time? What happens when the large percentage of Boomers who make up the majority of our nonprofit executive ranks are ready to retire? Who will take the reins, and are they ready to succeed?
How to Design a Volunteer Training Program that Boosts Learning When designing a volunteer training program, the biggest challenge is how to create a training process that doesn’t scare volunteers away. Often, the programs I work with have daunting amounts of information volunteers must learn in order to perform with confidence. Programs must be assured [...]
Whether you are trying to recruit volunteers, raise money, or advocate for an increased budget there’s nothing quite like a captivating testimonial to build support. The only problem is that it’s hard to come up with factual stories “on demand” when you need them. That’s where storybanking comes in
To help nonprofit leaders better persuade others to support their missions, I've been studying what motivates human behavior, more specifically what motivates us to switch direction, away from our well-worn path toward something new.
As our economy evolves, I hear the frustration expressed that volunteers aren’t available any more. Two reasons are often cited -- 1) Older volunteers are delaying retirement, and 2) Unemployed volunteers are returning back to work. But, I wonder of this is the case.