To address these issues, the program leadership decided that an investment in program capacity building was warranted. Specifically, they were interested in launching a Performance Enhancement Initiative to address existing weaknesses and to position their network for future success.
The lead agency hired Tobi Johnson & Associates to design and implement a multi-faceted performance management approach that would span the entire network. With past experience developing similar systems that had resulted in improvement, we were confident we could help.
Our project objective was to develop a system, tools, and training to increase the capacity to track and meet the performance outcomes of the network’s 52 local volunteer programs.